FA SELANGOR
FAQ

FREQUENTLY ASKED QUESTIONS

  1. Is the Red Giants Team Card and Season Pass the same product?

    No. The Red Giants Team Card is a loyalty reward program for our fans to enjoy exclusive benefits and privileges offered by SFC and the partners. The Season Pass is an add on upgrade to the Red Giants Team Card specifically designed for fans and members to enjoy a full season matchday access.

  2. Can I just own a Team Card without having a season pass?

    Yes, you can become a Team Card member without choosing to purchase a season pass by subscribing to the annual program for RM 20.

  3. Will I be able to enter the stadium during a matchday with just a Team Card (without a season pass add-on)?

    No. You can only enter a stadium during a matchday if your Team Card is added on with a season pass plan.

  4. Is the Team Card membership renewal option available for all?

    No, the Team Card renewal option is only available for current (2020) Team Card members/holders only.

  5. What happens if I choose not to renew my existing 2020 Team Card membership?

    Your existing 2020 Team Card will lose all its benefits in the year 2021 and beyond. However, the TouchN’Go function will still remain.

  6. What happens if I choose to renew my existing 2020 Team Card membership?

    You will be able to enjoy the new 2021 Team Card benefits with your existing 2020 Team Card but you will not receive the 2021 card if you only renew your membership.

  7. Will I be getting the new 2021 Team Card if I choose the ‘renew’ option?

    No. You will not receive the 2021 Team Card if you choose to renew the membership of your existing 2020 Team Card. You will only receive the 2021 Team Card if you choose ‘register now’ option on our webpage.

  8. How much will the Team Card renewal option cost?

    The Team Card renewal will cost RM15 per card valid for the entire 2021 season only.

  9. What happens If I have made payment to renew my Team Card and then decide I want to upgrade for the new 2021 Team Card?

    You will need to purchase the new 2021 Team Card should you decide to upgrade. There will be strictly no refund option given if you have decided to renew your existing Team Card and then later choose to purchase a new 2021 Team Card.

  10. Will the benefits be the same if I either choose to renew the 2020 Team Card membership or purchase a new 2021 Team Card?

    Yes. The benefits will be consistent for both options with the major difference coming in the form of owning the 2021 physical card.

  11. Can I purchase the Team Card offline / at the FAS store?

    No. Team Card purchases are all to be done online only via our FAS e-shop.

  12. How can I make a payment for my Team Card purchase?

    All payment is to be made online only via the payment options available on our payment gateway platform.

  13. How will I be receiving the Team Card?

    All Team Cards purchased online will be couriered to your mailing address mentioned upon registration and check-out.

  14. What should I do if I lose my team card?

    Should you lose your Team Card (with or without season pass add-on), please lodge a report and contact our SFC hotline at 03-55241564 or email us at redgiants.sfc@gmail.com. Alternatively, you may head to our SFC store at the FAS Training Centre. Please ensure that you have your identity card with you to validate, process, and issue a new Team Card. A mandatory fee of RM20 will be charged for the new card.

  15. Can I get a refund if I have made a mistake with my purchase?

    No. There will be strictly a no refund policy applied for any purchase made by mistake online.

  16. Is there a closing date for the Team Card sale period?

    The Team Card sale period is open from the 1st of January 2021 and will run through until the 30th of November 2021. Benefit validity also follows.

  17. What is a season pass?

    A season pass will give members/holders matchday entry access to all Selangor ‘home’ matches for the 2021 season without any additional charges, including Super League matches, FA Cup and Malaysia Cup.

  18. What type of season passes will be sold for season 2021?

    No season passes will be sold for season 2021 due to the uncertainty with the current pandemic.

  19. I have already purchased a 2020 Season Pass last year. What will happen to it now?

    For the moment, the 2020 season pass will be carried forward to season 2022 once the stadium is allowed to operate at full capacity. This is to allow a fair and equal chance to all existing 2020 season pass holders.

  20. What are the different advantages if I am a season pass holder compared to a regular RGTC holder?

    Season pass members/holders will get matchday entry access to all ‘home game’ matches.

    RG Team Card members/holders will only be able to enjoy the exclusive Team Card benefits as stated on our website.

    For frequently asked questions (FAQ) and complete terms & conditions of the Red Giants Team Card 2021 season pass, please visit www.selangorfc.com.